Responsible Gaming

Our Commitment to Responsible Gaming

At Francais Malaysia, we believe online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gambling.

Remember: Casino games are games of chance with a built-in house edge. There is no guaranteed way to win, and losses are always a possibility.

Age Verification

Online gambling is only available to individuals who are 18 years of age or older (or the legal age of majority in their jurisdiction). In Malaysia, the legal age of majority is 18 years old.

We take age verification seriously and reserve the right to request proof of identity and age at any time. Playing on behalf of someone else or using false information is strictly prohibited.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:

  • Chasing Losses: Continuing to gamble in an attempt to recover money lost
  • Hiding Gambling: Keeping gambling activities secret from family or friends
  • Loss of Control: Inability to stop or reduce gambling despite wanting to
  • Neglected Responsibilities: Gambling interfering with work, school, or family obligations
  • Borrowing Money: Taking loans or borrowing money to fund gambling activities
  • Increasing Bets: Needing to wager larger amounts to achieve the same level of excitement
  • Mood Changes: Becoming irritable or anxious when unable to gamble
  • Relationship Strain: Gambling causing conflict in personal relationships
  • Financial Problems: Experiencing debt or financial difficulties as a result of gambling
  • Preoccupation: Spending excessive time thinking about gambling or planning the next session

Self-Help Tools & Safer Gaming Features

We provide several tools to help you maintain control over your gaming:

  • Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
  • Loss Limits: Set a maximum amount you are willing to lose during a gaming session
  • Session Time Limits: Automatically log out after a predetermined period of play
  • Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
  • Self-Exclusion: Voluntarily exclude yourself from your account for a specified period, preventing access to gaming
  • Account Closure: Permanently close your account if you wish to stop gambling entirely

To access these tools, please visit your account settings or contact our customer support team.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, confidential help and support are available:

Malaysia & Asia-Pacific

International Support

  • GamCare (United Kingdom) — Free counseling and support
    www.gamcare.org.uk
  • GamStop (United Kingdom) — National self-exclusion scheme
    www.gamstop.co.uk
  • Responsible Gambling Council (Canada) — Education and prevention resources
    www.responsiblegambling.org
  • Bundeszentrale für gesundheitliche Aufklärung (Germany) — Support and information for German speakers
    www.bzga.de

Support is confidential, free, and available 24/7. Trained counselors are ready to assist you.

Take Action Today

If you believe you have a gambling problem or are concerned about your gaming habits, please reach out for help. There is no shame in seeking support—many people have overcome problem gambling with professional assistance.

You are not alone. Help is available.

Contact one of the support organizations listed above, or speak with a member of our customer support team about the responsible gaming tools available to you.